Expert tech help delivered straight to your screen β no visit needed, no waiting around
Whether you're working from your home office in Fitzroy, running a business in the CBD, or dealing with a tech crisis from your kitchen table in Doncaster β our Melbourne IT specialists connect to your computer securely and fix it while you watch. Same results as an on-site visit, without the travel time or call-out fee.
Same-day on-site service across Melbourne. No fix, no fee.
Prefer to call? 03 7057 2770
Remote IT support means one of our qualified technicians connects to your computer over the internet using secure screen-sharing software. You can see everything we do in real time on your screen. There's no software to install beforehand, no complicated setup, and your connection is encrypted end-to-end.
For Melbourne homes and businesses, this is often the fastest way to get help. There's no waiting for a technician to drive across town through Hoddle Street traffic. You book a session, we connect within minutes, and the fix begins immediately. Most remote support sessions are resolved in under an hour.
We handle everything from software glitches and email configuration to virus removal and cloud migration β all without stepping foot in your home or office. If we determine the issue requires a physical visit, we'll tell you upfront and arrange an on-site appointment instead.
Crashes, freezes, error messages, programs not launching β we diagnose and resolve software issues across Windows and macOS.
Pop-ups, slowdowns, suspicious activity β we scan, quarantine, and remove threats, then lock your system down properly.
Outlook, Gmail, Microsoft 365, IMAP/POP β we configure, migrate, and troubleshoot email on any device or platform.
Google Workspace, Microsoft 365, Dropbox, OneDrive β we set up cloud storage, sync files, and train you on best practices.
Slow computer? We clean up startup programs, remove bloatware, update drivers, and optimise your system for peak performance.
All the expertise of an on-site visit, delivered instantly to your screen. Here's why our Melbourne customers prefer remote support.
No waiting for a technician to drive across Melbourne. We connect to your computer within minutes of your booking and start fixing immediately.
Home office in Richmond, business in Southbank, or laptop at a St Kilda cafe β if you have internet, we can reach you. No geographic limits.
Remote sessions cost less because there's no travel involved. You pay for the fix, not for a technician sitting in traffic on the Monash.
Your screen stays visible the entire time. You see every click, every change, every fix as it happens. Complete transparency, no black boxes.
256-bit AES encryption on every session. We can only connect when you grant permission, and you can disconnect at any time. Your data stays private.
Morning, afternoon, or evening β remote sessions fit around your schedule. No need to take time off work or rearrange your day for a tech visit.
Four simple steps from tech problem to solution β all without leaving your chair.
Book online or call us on 03 7057 2770. Tell us what's going on and we'll schedule your remote session β often the same day you call.
We send you a simple link to click. One click grants temporary, encrypted access to your screen. No software to install, no technical knowledge needed.
Our technician diagnoses and resolves the issue while you watch. We explain what we're doing in plain English. Ask questions anytime β we're right there with you.
Once the fix is confirmed, we disconnect. Access is automatically revoked. We follow up to make sure everything stays working smoothly.
Answers to the questions Melbourne customers ask us most about remote computer support.
We use secure screen-sharing software to connect to your computer over the internet. You'll click a link we send you, which opens a temporary, encrypted connection. Our technician can then see your screen and control your mouse and keyboard to diagnose and fix the issue β exactly as if they were sitting next to you. You can watch everything happening in real time and disconnect at any point.
Yes. We use industry-standard tools with 256-bit AES encryption β the same level banks use. Our connection is one-time only and requires your explicit permission each session. We cannot access your computer unless you click the link and approve the connection. Once the session ends, all access is automatically revoked. Your files, passwords, and personal data remain completely private.
Most software-related issues can be resolved remotely. This includes slow computers, virus and malware removal, email configuration, software installation, printer setup, cloud storage migration, Windows and macOS errors, browser issues, driver updates, and system tune-ups. The main things we can't fix remotely are hardware problems β like a cracked screen, dead battery, or faulty hard drive β which require a physical visit.
No. We send you a simple link that runs a lightweight, temporary connection tool directly in your browser or as a small download. It doesn't install anything permanent on your computer and removes itself after the session. You don't need any technical knowledge β if you can click a link, you're ready to go.
If we determine during the session that the issue requires a physical visit β for example, a hardware fault or something that needs hands-on diagnosis β we'll tell you straight away. Under our No Fix, No Fee guarantee, you won't be charged for the remote session. We'll then arrange a convenient time for one of our Melbourne technicians to visit your home or office to finish the job.
Absolutely. Our technicians are experienced with both Windows (10 and 11) and macOS. We also support Chromebooks and Linux. Whether you're running a MacBook Pro at your Collingwood studio or a Windows desktop at your Hawthorn office, we've got you covered. The remote connection process works the same on all platforms.
Skip the wait and the call-out fee. Our Melbourne IT specialists connect to your computer remotely and fix it while you watch. Book now or call for instant help.
