Friendly, jargon-free technology support for older Australians — at your pace, in your home
Technology should make life easier, not harder. Whether you want to video-call the grandkids on Zoom, feel safe doing online banking, or just work out why your tablet keeps freezing, our Melbourne technicians sit down with you, explain everything in plain English, and make sure you feel confident before we leave. No rush, no judgement, no silly questions.
Same-day on-site service across Melbourne. No fix, no fee.
Prefer to call? 03 7057 2770
We understand that technology can feel overwhelming — especially when it seems like the world expects everyone to just "know" how things work. You're not expected to be an expert. That's our job.
Our Melbourne technicians specialise in working with older Australians. We come to your home, sit at your kitchen table, and walk through everything at your pace. We'll never make you feel silly for asking a question. In fact, we encourage it — the more you ask, the more confident you'll feel.
Whether you're 65 or 95, whether you've never touched a computer or you just need a refresher on something new, we're here for you. We've helped thousands of Melbourne seniors get comfortable with their devices, and we'd love to help you too.
Looking for ongoing lessons rather than a one-off fix? Check out our tech training sessions — regular, patient tuition designed for seniors who want to build their skills step by step.
Plain English only. No jargon, no acronyms, no tech speak. We explain everything in words that make sense.
Your pace, always. We never rush. If you need us to repeat something three times, we're happy to. No sighing, no impatience.
Written notes. We leave you with simple, step-by-step instructions you can refer back to after we leave. No need to remember everything.
In your home. We come to you. No dragging your computer to a shop. We work at your desk, your table, your lounge — wherever you're most comfortable.
Follow-up support. Got stuck after we leave? Call us. We're happy to talk you through it over the phone at no extra charge.
These are the requests we get most often. If what you need isn't listed here, just ask — chances are we've helped someone with the same thing before.
Setting up email on your phone, tablet, or computer. Sending photos to family, managing contacts, and understanding spam versus real messages.
Zoom, FaceTime, WhatsApp video — we set it up and practise with you until you feel comfortable calling the grandkids, friends, or your GP via telehealth.
We help you use internet banking confidently and safely. We show you what to look for, what to avoid, and how to spot scam messages pretending to be your bank.
iPhones, iPads, Samsung, Android — we help with setup, apps, text size, notifications, photos, and all the little things that make your device easier to use daily.
Connecting your TV to Wi-Fi, setting up Netflix, Stan, ABC iview, or SBS On Demand. We configure the remote and show you how to find your favourite shows.
We teach you how to recognise scam emails, texts, and phone calls. We set up security on your devices and show you exactly what a real message looks like versus a fake one.
Three easy steps. You don't need to prepare anything — just tell us what you'd like help with and we'll take care of the rest.
Give us a call on 03 7057 2770 or ask a family member to book online for you. Tell us what you need help with and we'll arrange a time that suits — often the same day or next day.
A friendly technician comes to your home across Melbourne. We sit down with you, listen to what's troubling you, and work through everything together at your pace. No rushing.
Before we leave, we make sure you feel comfortable with what we've set up or taught you. We leave written instructions and you can call us anytime if you get stuck later.
Our tech training sessions are designed for seniors who want to build their confidence over time. Regular, patient tuition at your pace — covering everything from email basics to smartphone photography and staying safe online. Each session builds on the last, so you're always learning without feeling overwhelmed.
We hear these questions every week — from both older Australians and their adult children booking on their behalf.
Extremely. Our technicians who do senior visits are specifically chosen because they genuinely enjoy helping older Australians. They'll happily explain the same thing five times if needed, draw diagrams, write everything down, and never once make you feel like you're wasting their time. We hear "you're the first person who's actually explained it properly" almost every visit. That's the standard we hold ourselves to.
The biggest ones are email setup, video calling with family (Zoom and FaceTime), phone and tablet basics, internet banking safety, scam awareness, Smart TV streaming setup, and general computer slowness. We also help with printing, photo storage, online shopping, MyGov, telehealth appointments, and getting comfortable with new devices that the grandkids or adult children have bought as gifts.
Yes, we come directly to your home anywhere in Melbourne and surrounding suburbs. You don't need to unplug anything, carry anything to a shop, or prepare in any way. We work with you at your kitchen table, desk, or wherever you normally use your device. If you'd prefer, we can also help over the phone or via a remote screen-sharing session for simpler questions.
Absolutely — many of our bookings come from adult children arranging help for their parents. You can book online or call us on 03 7057 2770. Just let us know what Mum or Dad needs help with, and we'll schedule a visit. We'll call the senior directly before the visit to introduce ourselves so they know who to expect. It's a very common arrangement and works really well.
That's perfectly fine. You don't need to diagnose the problem — that's what we're here for. Just tell us what's happening in your own words: "the internet keeps dropping out," "I'm getting weird messages," "my tablet is really slow," or even "I just don't know how to do anything on this thing." We'll work it out and fix it. There's no wrong way to describe a tech problem to us.
Yes, this is one of our most requested services. Older Australians are heavily targeted by scammers, and we take this very seriously. We show you exactly what scam emails, texts, and phone calls look like. We set up security protections on your devices, enable two-factor authentication where appropriate, and teach you simple rules for staying safe — like never clicking links in unexpected messages. Knowledge is the best protection, and we make sure you have it.
No jargon, no rushing, no judgement. Our Melbourne technicians come to your home and help at your pace. Book a visit or give us a call — we're always happy to have a chat first.
