- Melbourne’s Trusted IT Support — Fast Same-Day Service Across Melbourne
- Open seven days a week
- 8am to 8pm
Professional damage assessments and repair cost documentation for your insurance claim
When your laptop gets dropped, your desktop suffers a power surge, or water damage ruins your workstation, your insurer needs a proper technical report. Our Melbourne technicians provide thorough damage assessments with itemised repair estimates that insurance companies accept without pushback.
Same-day on-site service across Melbourne. No fix, no fee.
Prefer to call? 03 7057 2770
Filing an insurance claim for a damaged computer is stressful enough without worrying about whether your paperwork will hold up. Our Melbourne technicians produce detailed, professional reports that clearly document the damage and the cost to repair or replace your device.
Every report we prepare follows the format Australian insurance companies expect, which means fewer back-and-forth queries and faster claim processing for you.
A thorough assessment that gives your insurer everything they need to process your claim quickly and fairly.
Every component, every labour hour, every part — listed individually with current Australian pricing so your insurer sees exactly where the money goes.
High-resolution photographs of all visible damage — external casing, internal components, burnt circuits, cracked screens — clearly annotated for the assessor.
If your insurer requires a formal sworn statement about the damage or incident, we prepare the documentation and guide you through the process.
We identify the technical cause of failure — power surge, liquid ingress, physical impact — so the insurer can match the damage to the claimed event.
Most insurance reports are completed within 24 to 48 hours of assessment. Urgent reports for time-sensitive claims can be expedited same day.
We speak directly with your insurance assessor if they have technical questions, saving you the hassle of playing middleman between us and them.
From damaged device to completed report, here is what to expect.
Call us or book online. Tell us what happened and what device was damaged. We will arrange a visit to your Melbourne home or office, or you can bring the device to us.
Our technician performs a thorough inspection, photographs the damage, identifies affected components, and determines whether the device can be repaired or needs replacing.
You receive a professional PDF report with itemised costs, photo evidence, and a technical summary. Submit it to your insurer and we handle any follow-up questions they have.
Yes. Our reports are structured to meet the requirements of all major Australian insurers including AAMI, Allianz, QBE, Suncorp, and NRMA. We include itemised repair costs, photo evidence, technical damage descriptions, and replacement valuations — everything an assessor needs to process your claim.
The on-site inspection typically takes 30 to 60 minutes depending on the complexity of the damage. The completed report is usually delivered within 24 to 48 hours. If you need an urgent turnaround for a time-sensitive claim, let us know when booking and we will prioritise your report.
We assess all types of computer and laptop damage: accidental drops and impacts, liquid spills and water damage, power surges and electrical faults, storm and flood damage, theft-related damage, and fire or smoke exposure. We cover desktops, laptops, monitors, and peripherals from all brands.
Absolutely. Once your claim is approved, we can carry out the repair using the same assessment we already completed. This saves time since we already know exactly what needs fixing. We handle the full process from report to repair, making things simpler for you and your insurer.
Book a damage assessment with a Melbourne technician. We will prepare a detailed, insurer-ready report so you can get your claim moving.
