How Much Does Virus Removal Cost in Melbourne?
$125 per hour remote, $205 per hour on-site, including GST, with a one-hour minimum. Remote where the computer still starts, on-site where it does not. Quoted before we start.
What virus removal costs
Two published rates, billed by time. No call-out fee on top.
Remote, over a secure connection
$125 per hour
For a computer that still starts and gets online. One-hour minimum, then billed by time.
On-site, at your home or office
$205 per hour
For a computer that will not start, will not connect, or several machines at once. One-hour minimum, then billed by time.
No surprises — we confirm the hourly rate before we start. Visits have a one-hour minimum ($205/hr onsite, $125/hr remote), and No Fix, No Fee excludes hardware repairs and parts.
What a virus removal includes
The time covers the whole clean-up, not just a scan. See the virus and malware removal service for the full detail.
Finding and removing the infection
Viruses, trojans, spyware and adware found and removed, including the ones that hide in startup items and scheduled tasks.
Cleaning up the damage
Hijacked browsers, rogue extensions, changed home pages and broken settings put back the way they should be.
Protection back in place
Windows or macOS and your browser updated, and security protection switched on and current.
What to change next
Advice on which passwords to change and how to spot the scam that let it in, so it does not happen again.
Why one clean-up costs more than another
The rate never changes. What changes is how long the job takes.
Adware and pop-ups
Unwanted extensions and pop-up adware are usually the quickest jobs, and often remote.
A deeper infection
Spyware, trojans or several infections at once take longer to remove and to check properly.
A computer that will not start
If malware stops the computer starting or getting online, the job has to be on-site.
Ransomware
The infection is removed and files are restored from backup where one exists. Decryption is never promised.
A compromised email account
If your email or accounts were taken over, securing them is extra time on top of the clean-up.
More than one device
Each infected computer, phone or tablet is its own clean-up.
Common questions about virus removal pricing
How much does virus removal cost in Melbourne?
We charge $125 per hour for remote virus removal and $205 per hour on-site, including GST, with a one-hour minimum. If the computer still starts, the clean-up can usually be done remotely. If it will not start, a technician attends. Heavily infected computers take longer and are billed by time, and we tell you before the job runs past the first hour.
Can virus removal be done remotely?
Yes, where the computer still starts and connects to the internet. Remote support is $125 per hour, including GST, with a one-hour minimum. If the infection stops the computer starting or blocks the connection, it becomes an on-site visit at $205 per hour.
Is there a call-out fee for an on-site visit?
No. The $205 hourly rate is the price for a technician attending in Melbourne. There is no separate call-out fee and no travel surcharge inside our service area.
What if the virus cannot be removed cleanly?
Sometimes the safer fix is a clean reinstall of Windows or macOS. That is billed by time at the same rates. We copy your files off first where the drive allows it, and we agree the plan with you before starting.
How much does malware removal cost on a Mac?
The same: $125 per hour remote or $205 per hour on-site, with a one-hour minimum. Cleaning malware and adware off a Mac is support work, which we do. We do not repair Mac hardware.
Do you charge if you cannot fix it?
No surprises — we confirm the hourly rate before we start. Visits have a one-hour minimum ($205/hr onsite, $125/hr remote), and No Fix, No Fee excludes hardware repairs and parts.
Can you get my files back after ransomware?
We remove the infection and restore from a backup where one exists. We cannot promise to decrypt files. Do not pay the ransom; call us first and we will tell you honestly what your options are.
More of our published prices
Pop-ups, slow computer or a scam warning?
Tell us what you are seeing and we will tell you what it will cost. Same-day appointments across Melbourne where we can, seven days.